Sendle Academy Week 6: 5 steps to writing a rad returns policy

Return policies when shopping online are a lot like the rules to a board game; it’s hard to enjoy (and win) without knowing the rules. When launching an online store, it’s important to have a returns policy before you start taking orders. Otherwise you risk making unhappy customers even more unhappy by making one up as you go along. So how do you create one? We’ll show you, in 5 steps.

Read more
Customer Experience | 5 min read
April 19, 2022

Earth-friendly ways to revamp your online shopping habit

When you think about online shopping, convenience and speed spring to mind. You likely don’t think much about the ecological impact. While it’s true that the businesses you ...
Read more
Customer Experience | 6 min read
February 9, 2022

Pet accessories your pets will love and where to get them

Sendle is a pet-loving shipping company that’s reminding you to mark your calendars, charge up your camera, and nip down to your local pet store, because it’s almost Love ...
Read more
Customer Experience | 5 min read
January 31, 2022

Sustainable and ethical Valentine’s gifts to show you (really) care

Valentine’s Day is loved by many and dreaded by (many) others. While there’s nothing wrong with carving out a single day for all things love, the Valentine’s Day we know ...
Read more
Customer Experience | 15 min read
September 21, 2021

Sendle’s holiday shipping guide: Planning for your big sales rush

Each year, the earth gets a little warmer, we grow a year older and the holiday season creeps up on us earlier than ever. This year, some of us will be reunited with our ...
Read more
Customer Experience | 10 min read
April 30, 2021

Where to find the best Mother’s Day gifts for your favorite lady

You know her. You love her. She’s your mother and she deserves your undying gratitude for bringing you into the world and raising you up to be the type of person that would ...
Read more
Customer Experience | 7 min read
April 8, 2021

Customer testimonials: Happy customers are the best marketing

When we think of marketing, we often associate it with attracting customers, but that doesn’t mean that our existing customers can’t help us do that. They’ve got a lot to say.
Read more
Customer Experience | 11 min read
March 25, 2021

20 Women-owned small businesses that you really gotta check out

We buy things all the time, as the need or want arises and are guided by our reserves of disposable income. But, where we are directing these funds is what really matters. ...
Read more
Customer Experience | 4 min read
March 17, 2021

Spend less time on shipping with batch orders and bulk edit tools

As much as we love shipping here at Sendle, sometimes the shipping process can feel repetitive. Each step, though really important, can feel tedious when you have to do it ...
Read more
Customer Experience | 13 min read
March 1, 2021

Customer Research Methods: How to know your customer better

If you fancy yourself as a curious, customer-centric business owner who wants to create, make, and ship products people love, then performing great customer research (AKA UX ...
Read more
Customer Experience | 8 min read
February 17, 2021

Black-owned businesses you should check out right now

Where you spend your money matters. As you hand over your hard-earned dollars, there is an implicit vote of confidence for what they are doing. So, it makes sense to wield ...
Read more
Customer Experience | 8 min read
February 4, 2021

Valentine’s gift ideas for staying cozy at home this year

The ancient history of fellas named Valentine is not about their fondness for romantic gestures but their penchant for routine martyrdom. Not exactly what you want to put in ...
Read more
Customer Experience | 8 min read
November 10, 2020

eCommerce trends: Staying ahead of the curve in 2020

Looking back on the brief history of online shopping, it wasn’t clear at the time that a humble Amazon book sale in 1995 would spark the beginning of an online shopping ...
Read more
Customer Experience | 12 min read
September 21, 2020

Socially distant gift guide: 9 ideas for thoughtful gifting during COVID

You’ve spent hours on the phone—or FaceTime or Zoom or Hangouts or Houseparty—connecting and reconnecting with the people you cannot physically hang out. You want some way of ...
Read more
Customer Experience | 9 min read
September 17, 2020

How to use eCommerce UX to make your sales surge

Contrary to popular belief, the term ‘user experience’ (UX, if you are cool) isn’t just a buzzword. In fact, all the cool cats and kittens in tech are making frictionless ...
Read more
Customer Experience | 38 min read
August 26, 2020

Hey Sendler, Ep 1: Developing relationships with paying customers [Webinar]

Welcome to the first installment of Hey Sendler, our brand new webinar series. Over the coming episodes, we will talk to small business experts and owners to learn tips and ...
Read more
Customer Experience | 10 min read
August 11, 2020

19 Father’s Day gift ideas for all the types of dads

Fathers are particular creatures, seemingly easy to define but like an onion, they are layered (and occasionally pungent). Just below that top layer of dad is another dad ...
Read more
Customer Experience | 8 min read
May 27, 2020

How to boost sales and reduce shopping cart abandonment [Updated]

Setting up an online store and making available all your wares is just the first step to creating a successful eCommerce operation. The slightest obstacle may thwart a ...
Read more
Customer Experience | 7 min read
May 14, 2020

Want that, buy this: A small business buying guide

As consumers, we have so many options for buying all that very necessary stuff we eagerly wait to find at our doorsteps. In the US alone, eCommerce sales accounted for 16% of ...
Read more
Customer Experience | 8 min read
May 5, 2020

From Etsy with love: 18 unique Mother’s Day gift ideas that show you care

Without mothers, you wouldn’t be here to read this and there would be nothing here to read. Their importance in our lives cannot be overstated. They are simply amazing.
Read more
Customer Experience | 6 min read
March 31, 2020

Tips to keep your eCommerce returns to a minimum

Return shipments are expected to cost $550 billion this year alone, according to US research. Not a cheap change of heart.
Read more
Customer Experience | 6 min read
March 19, 2020

How to create an amazing eCommerce thank you page

Thanks for subscribing. Thanks! We’ll be in touch soon. Thanks. Boring, boring, boring. The sound of a million cursors exiting a page. CLICK.
Read more
Customer Experience | 3 min read
February 25, 2020

5 tidy tips for shipping clothes nicely and neatly

There’s nothing worse for customers than pulling out a crumpled or damaged dress from their newly-arrived parcel (I mean, aside from receiving a box full of scorpions, and no ...
Read more
Customer Experience | 4 min read
November 1, 2019

How a good return policy can grow your small business

The customer experience doesn’t end at the checkout.
Read more

Get small biz tips in your inbox. Join us!

Never spammy, always pleasant.