Sendle Academy Week 6: 5 steps to writing a rad returns policy

Return policies when shopping online are a lot like the rules to a board game; it’s hard to enjoy (and win) without knowing the rules. When launching an online store, it’s important to have a returns policy before you start taking orders. Otherwise you risk making unhappy customers even more unhappy by making one up as you go along. So how do you create one? We’ll show you, in 5 steps.