Shipping that sleighs? House of Holiday found that (and more) with Sendle & Ordoro

Christmas (and Halloween) magic never stops for House of Holiday, and they keep it that way with Sendle and Ordoro’s reliable shipping solutions.

Offering seasonal decorations, realistic Christmas trees, lights, and holiday village scenes, keeping customers happy is a top priority for this business. It’s also one of the reasons why they tagged Sendle as their favorite carrier and have been shipping with us since 2023.

Dashing through House of Holiday’s lights, décor, and ornaments

House of Holiday started its festive journey in 1998 when Founder and President Larry Gurino set up a small store in a 30,000 sq. ft. space in New York, located behind a street corner where he had been selling Christmas trees as a kid with his dad.

It didn’t take long for House of Holiday to become New York's largest Christmas store and wove itself in the holiday traditions of local families. For years, it would open its doors in September for Halloween, transition to Christmas in November, and wrap things up by January.

Recently, due to popular demand, Larry and his elves have taken House of Holiday beyond the walls of their New York store, expanding their Christmas offerings online year-round.

As Larry said, “Now, families from all over the country can experience the wonder of House of Holiday from the comfort of their own homes.” A great move from the team for sure.

Customer service hiccups getting in the way of good vibes

All’s well with House of Holiday until they started experiencing service issues with prior shipping providers. Some customers were complaining about missed pickups, lost items, poor service, and the struggle of finding someone to talk to and get any resolution.

Of course, House of Holiday wanted to find a new carrier right away, and soon enough, they found Ordoro, a shipping and inventory management solution. They were happily using Ordoro’s service when they stumbled across Ordoro’s email announcement of their partnership with Sendle.

Willing to try the new service, House of Holiday created a Sendle account in July 2023.

Jingling their way to affordable and reliable shipping

The House of Holiday team was taken through an easy onboarding process and was happy to know that Sendle offers low shipping rates. They couldn’t help but say “Sendle was a breath of fresh air.”

Some of their customers weren’t familiar with Sendle then, but since their orders arrived on time and in great condition, they were satisfied with the new service.

From timely pickups, real-time tracking and competitive rates to reliable after service, House of Holiday recommends Sendle to fellow online businesses and even one-time senders.

Operations running smoothly with Ordoro’s platform

Thanks to Ordoro’s flawless integration with Shopify and other shopping carts, House of Holiday is staying on top of its inventory and order fulfillment needs. Everything they need is in one platform, and Ordoro’s customer support is friendly, too.

“Here as well, our favorite feature is the people. We got personalized help to create solutions to our problems, and [they have] awesome customer support. Our account manager even emailed us that he ordered from our site and enjoyed the experience, including Sendle!” shared Anne Leveugle, Director of ecommerce.

Growing a merry empire in the US and beyond

House of Holiday has quickly grown its customer base and is aiming to share the holiday spirit beyond the US. They’re already shipping orders to Canada with Sendle and Ordoro, but would love to ship to other parts of the world, too.

Their most successful products are the Lemax villages, and might create their own line of Holiday wares as well in the near future. To shop holiday ornaments, lights, and decorations, visit House of Holiday’s website.

'Tis the season to save big on shipping

Just like House of Holiday, you can score low shipping rates tied with good customer service with Sendle and Ordoro. Some of benefits you’ll love include:

• Free pickups and convenient drop offs
• 24/7 support from real people
• Real-time tracking
• Sendle Cover up to $150 included
• 100% carbon neutral shipments at no extra cost (yes, they’re good for the planet!)
• No hidden fees, no minimums, and no subscriptions required

Here’s how you can create a Sendle account and integrate it to Ordoro:

1. Sign up on Sendle.
2. Proceed to your Sendle Dashboard and get your Sendle ID and API key.
3. Create an Ordoro account (if you haven’t already) and log in.
4. Add your Sendle account info to your Ordoro account.

And that’s it! Say hello to simple, affordable, and reliable shipping!