Ship & Save
“Sendle and ReadyToShip have been crucial to our success. I don't know if we'd have gotten as far without them.” ~ Toby Gospodarczyk, founder, Tea Life
TL;DR (too long; didn't read)
- Toby Gospodarczyk started selling specialist tea blends from his Sydney apartment.
- Within two years, Tea Life was established in a shared warehouse.
- Efficient systems were crucial to business success.
- Sendle and ReadyToShip integration have made shipping easy and cost effective.
- Affordable shipping helps Tea Life continue to grow.
Tea Life is an Australian ecommerce business built on something we all love – a great cup of tea. From small beginnings in 2015, when each order was individually blended and shipped with a hand-written label, the business has grown year-on-year to become a specialist supplier of organically grown, pesticide-free and wild-harvested fresh tea, sourced directly from the grower whenever possible.
By offering exceptional service and an expanding range of quality tea blends, the brand soon found a loyal customer base. Founder Toby Gospodarczyk saw that blending and packaging the tea in-house was key to ensuring the best possible product, and 2017 saw them moving into a shared warehouse with space to build on that commitment to quality.
Despite increasing overheads, Toby was determined to keep prices reasonable so that even more people could enjoy a fresh cup of their favourite brew. Sendle's great prices were an immediate attraction, and he was also impressed by the excellent customer service and the wide range of Sendle integrations that can be used to streamline fulfilment and shipping.
Fulfilment in a couple of clicks with ReadyToShip
Built in Australia by a company that understands the local ecommerce market, ReadyToShip seamlessly imports customer orders in real time, simplifying the fulfilment and shipping process. On the ReadyToShip dashboard, retailers have immediate access to shipping weights and dimensions, along with customer comments in the order details. ReadyToShip validates addresses which helps prevent lost or delayed parcels. Pick lists, invoices and shipping labels can be printed any time.
Right from the start, ReadyToShip has been the ideal integration for Tea Life, thanks to its reliable and easy to use platform.
Connecting Sendle and ReadyToShip is easy once you've set up your accounts in each system. It only takes a few minutes to link the platforms and both Sendle and ReadytoShip support staff are always on hand to guide you through the process if you need a hand.
And processing shipping orders is just as quick. Toby says it's literally three button clicks to process an order and that saves them heaps of time every day. He attributes the speed of getting orders out the door to ReadyToShip's ease of use and is convinced this has made their operations more efficient.
Affordable pricing builds long term benefits
As Tea Life's business continues to grow, Sendle's Ship & Save loyalty program means they benefit from discounted rates which are immediately available in the ReadyToShip platform. Coupled with these great prices, Sendle's free parcel pickup allows Tea Life to continue offering competitive shipping to customers.
Every ecommerce business owner knows that shipping costs can make or break a business, and Toby made a smart decision early on when he decided to partner with Sendle and ReadyToShip. Over the last seven years, this partnership has helped Tea Life achieve its aim of offering an outstanding range of tea blends to customers throughout Australia at prices that keep them coming back for more.