COVID-19 update: Sendle continues to deliver! Find out what we are doing to ensure your shipments are delivered reliably and safely.

Coronavirus update

As an essential service, Sendle is open for business across Australia and the United States. We're working harder than ever to deliver parcels for our small business customers and we want to help you thrive.

You can find all of our delivery updates below for Australia and the US.

With so many people isolating at home and shopping online during COVID our parcel volumes are at record highs so there might be delays.

Rest assured, our delivery drivers are working extended hours to meet the demand and our customer happiness champions are moving as fast as they can to answer your inquiries.

We thank you for being so patient!

Here are a few ways we can all help speed things up:

  • Use the Toolbox in your dashboard for instant support and parcel investigation.
  • Pop into the Help Centre to search for your question (there’s a lot of great info in there!).
  • We know it’s tempting, but sending your inquiry twice will only add to the queue.
  • Help us carry extra parcels in our vans by using flat packaging or mailers and satchels where you can.

As an essential service we continue to follow the guidelines of governments and health authorities around the world. Your safety and that of our delivery drivers is a top priority.

Have peace of mind with our contactless delivery for both pickups and drop-offs. With contact-free delivery, you, the delivery driver and the customer won’t need to come into contact, touch a pen, or a scanning device.

To stay COVID-free, we ask everyone to follow these simple instructions:

  • Don't shake hands or touch others
  • Stay 2 metres (6 1/2 feet) away from other people
  • Wash your hands with soap and water for at least 20 seconds
  • Use a tissue to cover your nose and mouth when coughing or sneezing
  • Dispose of tissues in a bin
  • Wear a face mask to help prevent the spread 

We'll continue to keep you updated as the situation changes.


For customers in AU 🇦🇺


Domestic Delivery

  • Sendle's ‘pickup’ service is a safe option if you are self isolating at home or social distancing. 
  • ‘Signature on Delivery’ has been changed to ‘Authority to Leave’ to eliminate person-to-person contact. 
  • As an essential service, we are picking up and delivering parcels across all states and territories despite the latest COVID outbreaks in NSW, QLD and Victoria. 
  • You may experience minor pick up and delivery delays due to increased government border checks for delivery drivers. We thank you for your patience.

International Delivery

  • Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. See our full list of temporarily suspended destinations.
  • Our international parcel ETA’s continue to be impacted:
    • Zone 1 - New Zealand (10-20 working days)
    • Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
    • Zone 3 - Rest of the world (25-30 working days)
  • For some international destinations, there are exchange rate surcharges due to COVID: $2.50 for Zone 2 (Asia) deliveries, $5.50 for Zone 2 (UK & Europe) deliveries, and $9.50 for Zone 3 (Rest of world) deliveries.
  • For some international destinations, we are currently unable to send parcels weighing more than 2kg.

For customers in the US 🇺🇸

  • Sendle is fully operational across all 50 states and Puerto Rico.
  • Shipping carriers are experiencing delays. At Sendle, we are experiencing delays of up to 2 days on average.
  • Some rural areas may experience slightly longer delays.
  • More information can be found at our Help Center.

Thanks again for your patience and stay safe!

You might also like to read

Sustainability | 4 min read
December 17, 2020

2020 Year in Review: Whoa, that was a lot

Years come and go and, at the end of each, we look back to see how far we’ve come or to think back on the good times. Then there’s 2020, a year that’ll be hard to forget (no ...
Read more
Customer Stories | 4 min read
October 12, 2020

Sendle’s 2020 brand campaign: Quirky, magical, all about the hustle

2020—a year like no other! As the end fast approaches (mercifully so), we felt it was time to inject a little fun and a bit of magic into the Sendle-sphere with our newest ...
Read more

Get small biz tips in your inbox. Join us!

Never spammy, always pleasant.