Sendle blog

Find your bright side in sustainable shipping and small business growth.

Customer Experience | 6 min read
février 15, 2023

7 ways to warm and fuzzy: Random Acts of Kindness Day

If you've spent any time on TikTok or YouTube, chances are you’ve seen one of those feel-good videos of a benevolent person swiping their public transport card for a stranger or a good samaritan paying for someone else's meal. Turns out, there's a day for paying it forward, and it's February 17.

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Customer Experience | 7 min read
février 14, 2023

How to reduce your carbon footprint with conscious consumerism

Online shopping is fun, convenient and useful, but there is a hidden cost to the planet. Thankfully, conscious consumerism is the purchasing panacea we’ve been waiting for!
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Customer Experience | 5 min read
octobre 25, 2022

Reclaim space and free up money by shipping made-to-order

A lot of small businesses start in people’s homes, and nobody wants to live in a packed warehouse. We talked with illustrator Elizabeth Person about shipping made-to-order ...
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Customer Experience | 8 min read
septembre 7, 2022

Sendle Academy Week 6: 5 steps to writing a rad returns policy

Return policies when shopping online are a lot like the rules to a board game; it’s hard to enjoy (and win) without knowing the rules. When launching an online store, it’s ...
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Customer Experience | 5 min read
avril 19, 2022

Earth-friendly ways to revamp your online shopping habit

When you think about online shopping, convenience and speed spring to mind. You likely don’t think much about the ecological impact. While it’s true that the businesses you ...
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Customer Experience | 6 min read
février 9, 2022

Pet accessories your pets will love and where to get them

Sendle is a pet-loving shipping company that’s reminding you to mark your calendars, charge up your camera, and nip down to your local pet store, because it’s almost Love ...
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Customer Experience | 5 min read
janvier 31, 2022

Sustainable and ethical Valentine’s gifts to show you (really) care

Valentine’s Day is loved by many and dreaded by (many) others. While there’s nothing wrong with carving out a single day for all things love, the Valentine’s Day we know ...
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Customer Experience | 15 min read
septembre 21, 2021

Sendle’s holiday shipping guide: Planning for your big sales rush

Each year, the earth gets a little warmer, we grow a year older and the holiday season creeps up on us earlier than ever. This year, some of us will be reunited with our ...
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Customer Experience | 10 min read
avril 30, 2021

Where to find the best Mother’s Day gifts for your favorite lady

You know her. You love her. She’s your mother and she deserves your undying gratitude for bringing you into the world and raising you up to be the type of person that would ...
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Customer Experience | 7 min read
avril 8, 2021

Customer testimonials: Happy customers are the best marketing

When we think of marketing, we often associate it with attracting customers, but that doesn’t mean that our existing customers can’t help us do that. They’ve got a lot to say.
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Customer Experience | 4 min read
mars 17, 2021

Spend less time on shipping with batch orders and bulk edit tools

As much as we love shipping here at Sendle, sometimes the shipping process can feel repetitive. Each step, though really important, can feel tedious when you have to do it ...
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Customer Experience | 13 min read
mars 1, 2021

Customer Research Methods: How to know your customer better

If you fancy yourself as a curious, customer-centric business owner who wants to create, make, and ship products people love, then performing great customer research (AKA UX ...
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Customer Experience | 11 min read
février 25, 2021

20 Women-owned small businesses that you really gotta check out

We buy things all the time, as the need or want arises and are guided by our reserves of disposable income. But, where we are directing these funds is what really matters. ...
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Customer Experience | 8 min read
février 17, 2021

Black-owned businesses you should check out right now

Where you spend your money matters. As you hand over your hard-earned dollars, there is an implicit vote of confidence for what they are doing. So, it makes sense to wield ...
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Customer Experience | 8 min read
février 4, 2021

Valentine’s gift ideas for staying cozy at home this year

The ancient history of fellas named Valentine is not about their fondness for romantic gestures but their penchant for routine martyrdom. Not exactly what you want to put in ...
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Customer Experience | 8 min read
novembre 10, 2020

eCommerce trends: Staying ahead of the curve in 2020

Looking back on the brief history of online shopping, it wasn’t clear at the time that a humble Amazon book sale in 1995 would spark the beginning of an online shopping ...
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Customer Experience | 12 min read
septembre 21, 2020

Socially distant gift guide: 9 ideas for thoughtful gifting during COVID

You’ve spent hours on the phone—or FaceTime or Zoom or Hangouts or Houseparty—connecting and reconnecting with the people you cannot physically hang out. You want some way of ...
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Customer Experience | 9 min read
septembre 17, 2020

How to use eCommerce UX to make your sales surge

Contrary to popular belief, the term ‘user experience’ (UX, if you are cool) isn’t just a buzzword. In fact, all the cool cats and kittens in tech are making frictionless ...
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Customer Experience | 38 min read
août 26, 2020

Hey Sendler, Ep 1: Developing relationships with paying customers [Webinar]

Welcome to the first installment of Hey Sendler, our brand new webinar series. Over the coming episodes, we will talk to small business experts and owners to learn tips and ...
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Customer Experience | 10 min read
août 11, 2020

19 Father’s Day gift ideas for all the types of dads

Fathers are particular creatures, seemingly easy to define but like an onion, they are layered (and occasionally pungent). Just below that top layer of dad is another dad ...
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Customer Experience | 8 min read
mai 27, 2020

How to boost sales and reduce shopping cart abandonment [Updated]

Setting up an online store and making available all your wares is just the first step to creating a successful eCommerce operation. The slightest obstacle may thwart a ...
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Customer Experience | 7 min read
mai 14, 2020

Want that, buy this: A small business buying guide

As consumers, we have so many options for buying all that very necessary stuff we eagerly wait to find at our doorsteps. In the US alone, eCommerce sales accounted for 16% of ...
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Customer Experience | 8 min read
mai 5, 2020

From Etsy with love: 18 unique Mother’s Day gift ideas that show you care

Without mothers, you wouldn’t be here to read this and there would be nothing here to read. Their importance in our lives cannot be overstated. They are simply amazing.
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Customer Experience | 6 min read
mars 31, 2020

Tips to keep your eCommerce returns to a minimum

Return shipments are expected to cost $550 billion this year alone, according to US research. Not a cheap change of heart.
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Customer Experience | 6 min read
mars 19, 2020

How to create an amazing eCommerce thank you page

Thanks for subscribing. Thanks! We’ll be in touch soon. Thanks. Boring, boring, boring. The sound of a million cursors exiting a page. CLICK.
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Customer Experience | 3 min read
février 25, 2020

5 tidy tips for shipping clothes nicely and neatly

There’s nothing worse for customers than pulling out a crumpled or damaged dress from their newly-arrived parcel (I mean, aside from receiving a box full of scorpions, and no ...
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Customer Experience | 4 min read
novembre 1, 2019

How a good return policy can grow your small business

The customer experience doesn’t end at the checkout.
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