Sendle blog

Find your bright side in sustainable shipping and small business growth.

February 16, 2023

7 ways to warm and fuzzy: Random Acts of Kindness Day

If you've spent any time on TikTok or YouTube, chances are you’ve seen one of those feel-good videos of a benevolent person swiping their public transport card for a stranger or a good samaritan paying for someone else's meal. Turns out, there's a day for paying it forward, and it's February 17.

Customer Experience | 7 min read

February 14, 2023

How to reduce your carbon footprint with conscious consumerism

Online shopping is fun, convenient and useful, but there is a hidden cost to the planet. Thankfully, conscious consumerism is the purchasing panacea we’ve been waiting for!

Customer Experience | 5 min read

October 26, 2022

Reclaim space and free up money by shipping made-to-order

A lot of small businesses start in people’s homes, and nobody wants to live in a packed warehouse. We talked with illustrator Elizabeth Person about shipping made-to-order ...

Customer Experience | 8 min read

September 7, 2022

Sendle Academy Week 6: 5 steps to writing a rad returns policy

Return policies when shopping online are a lot like the rules to a board game; it’s hard to enjoy (and win) without knowing the rules. When launching an online store, it’s ...

Customer Experience | 6 min read

February 9, 2022

Pet accessories your pets will love and where to get them

Sendle is a pet-loving shipping company that’s reminding you to mark your calendars, charge up your camera, and nip down to your local pet store, because it’s almost Love ...

Customer Experience | 7 min read

April 8, 2021

Customer testimonials: Happy customers are the best marketing

When we think of marketing, we often associate it with attracting customers, but that doesn’t mean that our existing customers can’t help us do that. They’ve got a lot to say.

Customer Experience | 11 min read

March 25, 2021

20 Women-owned small businesses that you really gotta check out

We buy things all the time, as the need or want arises and are guided by our reserves of disposable income. But, where we are directing these funds is what really matters. ...

Customer Experience | 13 min read

March 1, 2021

Customer Research Methods: How to know your customer better

If you fancy yourself as a curious, customer-centric business owner who wants to create, make, and ship products people love, then performing great customer research (AKA UX ...

Customer Experience | 8 min read

February 4, 2021

Valentine’s gift ideas for staying cozy at home this year

The ancient history of fellas named Valentine is not about their fondness for romantic gestures but their penchant for routine martyrdom. Not exactly what you want to put in ...

Customer Experience | 9 min read

September 17, 2020

How to use eCommerce UX to make your sales surge

Contrary to popular belief, the term ‘user experience’ (UX, if you are cool) isn’t just a buzzword. In fact, all the cool cats and kittens in tech are making frictionless ...

Customer Experience | 4 min read

October 31, 2019

How a good return policy can grow your small business

The customer experience doesn’t end at the checkout.