Introducing Sendle's Price Guarantee

Putting our money where our mouth is.

Since our inception, we’ve been committed to helping small businesses thrive with parcel delivery that is simple, reliable and affordable - that’s our mission.

We have been and will continue to be relentless in our pursuit of that.

As a young, home-grown challenger to the status quo, we've always listened to what you needed - and what you didn’t. In response, we’ve streamlined our offering to solve the major pain-in-the-backsides of shipping for you. Let’s take a quick look at a few of them:

Thanks for letting us know what you needed in a parcel delivery service

Thanks for keeping us laser focused. Even now, as we look to the future, you’re still letting us know how your business is changing and what you need. That really is extraordinary, and we promise to keep listening.

On the subject of promises, we believe that great service and eye-wateringly good prices can live together happily. So, we want to make you a very special price guarantee.

 

Introducing Sendle's Price Guarantee: Cheaper than Parcel Post.*

In a nutshell, we guarantee you can send your 500g, 2kg, 5kg, 10kg and 25kg parcels to Sendle's same-city and national zones for less than standard Parcel Post rates.

If the standard Parcel Post rate is cheaper, we will beat it. 

That’s a like-for-like better price - no ifs, ands or buts.

Sendle Price Guarantee: Cheaper than Parcel Post*

Why are we letting you know this now? Because on March 29, 2018, we adjusted some of our prices.

While some are staying the same, most satchel rates are actually decreasing and the rest are increasing.

In part, they reflect the standard ha-ra to do with markets and inflation, but they’re also tied deeply to our commitment to growing Sendle’s network and service.

With these changes in place, we are able to commit to being cheaper than standard Parcel Post Rates for all same-city and national zone parcels that you can send with Sendle.

Let’s take a wee look at how. Here are the new prices by plan:

 

Sendle Easy.

📦Packaged up: Satchel prices have decreased to $7.75. Same-city and international rates will stay the same, and 2kg, 5kg, 10kg and 25kg have increased.

Sendle Easy Pricing

Check out the remote prices via our Domestic Rates and Services Guide.
1National Prepaid Parcel Post satchels. 
2Prices shown are interstate rates from Sydney to Melbourne (min) and from Perth to Hobart (max) for 10kg and 22kg parcel. 
3Comparison of 250g Sendle Easy Parcel to Australia Post Zone 9.

 

Sendle Premium.

📦Packaged up: Satchel prices have decreased to $6.75. Same-city and international rates will stay the same, and 2kg, 5kg, 10kg and 25kg have increased.

Sendle Premium Pricing

Check out the remote prices via our Domestic Rates and Services Guide.
1National Prepaid Parcel Post satchels. 
2Prices shown are interstate rates from Sydney to Melbourne (min) and from Perth to Hobart (max) for 10kg and 22kg parcel. 
3Comparison of 250g Sendle Premium Parcel to Australia Post Zone 9.

If you’re a small business and interested in the Sendle Premium rates, we’d be tickled to offer it to you for a year, totally on us. Sign up or login here to have your account automatically upgraded to Premium. 

 

Sendle Pro.

📦Packaged up: National satchels will go down by 18c each. International rates stay the same. All same-city prices will increase 2.95% to $5.75 and non-satchel national rates have increased.  

Sendle Pro Pricing

Check out the remote prices via our Domestic Rates and Services Guide.
1National Prepaid Parcel Post satchels. 
2Prices shown are interstate rates from Sydney to Melbourne (min) and from Perth to Hobart (max) for 10kg and 22kg parcel. 
3Comparison of 250g Sendle Pro Parcel to Australia Post Zone 9.

If you’re a frequent sender and are interested in the Sendle Pro rates, our parcel delivery experts would love to chat. Get in touch with them here.

 

Sendle International.

📦Packaged up: Our low, international flat-rates will not change at all - they still start at $14.95 going to any country in the world (with a free pickup from your door), and we're still well on-track to roll it out Australia-wide over the coming months. 

Sendle International Pricing

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FAQS.

How often do you raise your prices?

Our last one was over a year ago. We know it’s important for you to have clarity over when they’re coming and so we’ll always have them as infrequently as possible. 

What is the Sendle Price Guarantee?

Sendle has a price promise for its same-city and national parcels: send your Sendle same-city or national zone parcels for less than standard Parcel Post rates. This is based on current Sendle pricing compared to standard Parcel Post rates. Guaranteed for Sendle’s same-city zone and national zone 500g, 2kg, 5kg, 10kg and 25kg parcels.

The guarantee is that if the standard Parcel Post rate is cheaper, we will beat the price.

Does the guarantee apply to all my parcels?

The Sendle Price Guarantee applies to all 500g, 2kg, 5kg, 10kg and 25kg parcels sent within Sendle’s same-city and national parcel network, which covers around 95% of all Australian households. The guarantee does not apply to parcels sent to Sendle’s remote destinations or international parcels.

How do your rates compare with parcel post?

On average, Sendle Easy (our basic rates) are over 15% cheaper than Parcel Post standard rates. Our Premium rates are even cheaper still ($1 extra off per parcel), sometimes even 71% cheaper overall.

You can check this out for yourself - here is a link to the 19th March 2018 Parcel Post rates.

 Can I read the full T’s & C’s?

Absolutely! Head here to read them all in detail.

I’m a business, how can I get better prices?

Great! Our small business experts would love to help you and chat about better rates. You can get in touch with them directly here.

How does Sendle calculate the pricing for the guarantee?

Sendle offers simple, flat-rate pricing with no hidden extras or nasty surprises. The guarantee is based on Sendle Easy prices compared to published standard Parcel Post rates. On average, Sendle Easy (our basic rates) are over 15% cheaper than Parcel Post standard rates. Our Premium rates are even cheaper still ($1 extra off per parcel), sometimes even 71% cheaper overall.

How do I claim the guarantee?

To claim the guarantee, send us a link to published standard Parcel Post pricing lower than Sendle for your 500g, 2kg, 5kg, 10kg or 25kg parcel within our same-city or national network, let us know here and we will beat the price for you.

Please note that this guarantee can only be claimed within 5 business days after you have sent a parcel with Sendle and you will be provided with your choice of either a credit or refund equal to the amount you have over-paid.

What about my international parcels?

While we can deliver anywhere in the world from as little as $14.95, right now international deliveries are not part of Sendle’s Price Guarantee (but we’re working on it!).

Any questions? Get in touch and ask away. Our friendly team is here to help you.

Happy Sendling!
The Sendle Team

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